Same Information, Faster, Your Way
We are saying goodbye to old-school phone calls for planned power outages. Instead, we will tell you about upcoming planned outages through SmartHub! One of the many features of SmartHub is the ability to send alerts and notifications based on your preferences.
What is a planned power outage?
Planned power outages are sometimes necessary when we make improvements to our electric system. By carefully cutting power to a specific part of our system for a short period of time, we can perform system repairs and upgrades, which ultimately improves system reliability.
What is changing?
Personal phone calls will no longer be made to members informing them about planned power outage notifications. Instead, members will receive notifications through SmartHub.
How will you notify me?
All members will be notified about this change. If you're not yet registered for SmartHub, we will contact you using the contact information we have on file to help you sign up for SmartHub notifications.
Why change?
In response to the 2024 ACSI survey, our members identified the following preferences for communicating time-sensitive news and information:
As you can see, personal phone calls just aren't cutting it for many of our members. But with our SmartHub tool, we can notify you about planned power outages in a way that works best for you!
- Text message
- SmartHub
- Automated Phone Calls/Voice Message (VM)
Whatever your preference - we've got you covered!!
What about unplanned power outages?
We will NOT USE SmartHub alerts and notifications for unplanned power outages at this time. However, we are always committed to better serving our members and are exploring ways to expand our use of SmartHub alerts and notifications.
Stay in the know with SmartHub!
To sign-up for SmartHub or to update your notifications, go to: https://mwec.com/smarthub
Or call us anytime!
Call 1.800.279.2667 and reference “SmartHub Signup”.
FAQ's
A. MWEC is currently contacting members by phone and email to help them enroll in SmartHub. Starting June 9, 2026 we will no longer be making personalized phone calls informing members about planned outages. Instead, notifications will be sent through SmartHub. However, if you're ever unsure if MWEC contacted you, don't hesitate to call our office. We will be happy to assist you!
A. SmartHub web portal or mobile app helps you manage your account whether that is billing & payments, alerts & notifications, paperless billing, or usage monitoring. One of the many features of SmartHub is the ability to send alerts and notifications based on your preferences.
A. We understand the need to be cautious when receiving information! Here are a couple notes to help verify the messages you received.
1.844.975.2736 - This is the phone number that will appear when receiving a planned outage notification from MWEC
mwec@smarthub.coop - This is the email address that will appear when receiving a planned outage notification from MWEC. Hover over the email address to verify the complete email address
A. A survey completed by members in May 2024, showed that members preferred receiving notifications via text and email. SmartHub allows you to choose how we notify you. Options include: text, email, SmartHub alerts and automated phone calls.
A. Yes. While we will stop making personalized calls after June 9, 2026, you can provide your email address, and we can send you notifications via email.
Check out our 'How to Register' videos
How to register - mobile
How to register - web
Visit SmartHub at: https://mwec.com/smarthub
