Important Notice: Network Issue Affecting Billing System
UPDATE: 2/23/2024 9:30AM
The issue has been successfully fixed, but you may experience intermittent loading delays when signing into SmartHub, viewing your bill, or making a payment.
Thank you for your patience and understanding as our staff worked to get this resolved.
UPDATE: 2/21/2024 4:00PM
The original issue has been successfully fixed, but we're currently experiencing a delay in the viewing of bills and payment processing. You may see some intermittent issues when signing into SmartHub, viewing your bill, or making a payment. Our staff is still working to resolve the remaining issue and get everything back to full operational status.
Stay tuned for further updates, and thank you for your continued patience and understanding.
2/21/2023 11:50AM
We wanted to inform you that we are currently experiencing a network issue that is impacting our billing system. As a result, you may experience difficulties in viewing or paying your bills.
Our dedicated team is actively working on resolving this issue, but at this moment, we do not have an estimate for when the system will be fully operational again.
During this time, we recommend monitoring your payments, and once the system is back online, our staff will be available to assist you in verifying any payments that were received.
We apologize for any inconvenience this may cause and appreciate your cooperation as we work diligently to resolve this matter.
Introducing SmartHub
We understand how busy life can get and managing your account can sometimes feel complicated. With our SmartHub tool, it won’t be.
Features like billing and payment options, usage monitoring, and alerts and notifications will help put you in control of your account. Let’s take a look at some of those features.
How can SmartHub help you control your account?
Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most [energy/bandwidth], you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
How to Register SmartHub
Frequently Asked Questions (FAQs): Setting Up SmartHub
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance, 800-279-2667.
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on "Notifications"
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here's how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
Other Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit [url] to view all payment options.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us.
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address: 218 58th St. W. ; Williston, N.D.
Phone: (800) 279-2667
Email: customer.service@mwec.com